Shipping & Delivery

Shipping and Delivery Policy

ARIENY is pleased to offer shipping to customers in the United States, United Kingdom, Canada, Poland, Romania, the Czech Republic, and other parts of the world.

Shipping Times

Shipping refers to the time it takes to prepare your order for dispatch. This includes order verification, tailoring, quality check, and packaging. Typically, this takes up to 72 hours after payment confirmation.

Delivery Times

Delivery refers to the time it takes for your order to arrive once it has been dispatched. Delivery times vary based on the destination:

  • USA | 6-12 business days
  • Europe | 7-12 business days
  • Australia | 7 - 18 business days
  • Rest of World | 10-20 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or local postal service disruptions.

Shipping Costs

  • Free Shipping (Orders over € 49) | € 0
  • Shipping With Insurance | € 7,90
  • Standard Shipping (Orders between
    €0.00 - €48,99) | € 6,90

Order Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email with your order number and tracking details. You can track the delivery status of your order through the Track Order feature on our website or by contacting us at info@arieny.com.

If you experience any delays or issues with your shipment, feel free to reach out to our support team at info@arieny.com. We will be happy to assist you in resolving the issue.

Lost or Missing Parcels

If there is no movement on your parcel tracking, your parcel may be lost. Please do not worry! We are happy to replace your parcel free of charge or offer you a refund, depending on your preference. Please contact us at info@arieny.com. to report the issue so we can assist you.

Damaged Parcels

If your parcel arrives damaged, please contact our customer service team immediately at info@arieny.com. and provide details about the damage, including pictures if possible. We will work to resolve the issue promptly, offering a free replacement or a refund as necessary.

Return and Refund Policy

For detailed information on how to return or request a refund for your purchase, please refer to our Return and Refund Policy page or contact our team at info@arieny.com for assistance.

Payment Methods

ARIENY accepts the following payment methods:

  • MasterCard
  • Visa
  • American Express
  • PayPal
  • Maestro
  • Apple Pay
  • Blik
  • Przelewy24
  • Gopay

All payment methods are secure and encrypted using SSL technology to protect your information.

Contact Us

If you have additional questions about shipping or delivery, please contact us:

  • Address | 21 rue Maximilien Robespierre, 91120 Palaiseau, Essonne, France
  • Email | info@arieny.com
  • Customer Service Hours |
    • Monday to Friday: 10:00 AM - 6:00 PM
    • Saturday and Sunday: 12:00 PM - 6:00 PM
  • Estimated response time | 30 minutes to 24 hours

Thank you for choosing IVA SHOES. We are committed to ensuring your order is delivered to you promptly and securely. If you need assistance, please don’t hesitate to reach out.

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