• Preparation: Remove insoles and shake off loose dirt.
  
• Cleaning: Wipe with a soft cloth or sponge using cold water and mild detergent. Avoid soaking.
  
• Drying: Pat dry with a towel and air dry at room temperature, away from heat or sunlight.
  
• Insoles: Clean separately with soapy water and air dry before reinserting.
  
• Maintenance: Brush faux fur to restore softness and apply a water-repellent spray for added protection.

Note: Do not machine wash or submerge in water to maintain quality.

Order Processing
All orders are carefully prepared within 48 hours and shipped once complete. Please note that processing times may vary slightly depending on product availability and warehouse locations.

Delivery Times
Once your order is shipped, estimated delivery times are as follows:

• US, UK, Europe: 7-15 working days
• Australia: 7-18 working days
• Poland, Romania, Czech Republic: 7-15 working days
• All Other Countries: 10-25 working days
  

Free Shipping
Enjoy free shipping on all orders over $80 AUD.

Order Tracking
Once your order is shipped, you will receive a tracking number to monitor its journey to your doorstep.

Need Help?
If you have any questions about shipping or delivery, our friendly customer service team is here to help. Contact us at info@ivashoes.com

14-Day Free Returns & Exchanges

• Easy, free returns or exchanges within 14 days.
• Items must be unused, in original condition, and with tags attached.
  

30-Day Returns Policy

• Returns accepted up to 30 days (shipping fees apply after 14 days).
• Defective or incorrect items can be returned anytime within 30 days at no cost.
  

Quick Refunds

• Refunds processed within 5 business days after we receive your return.
  

👉 View full Return & Refund Policy

100%. We stand by our products and their benefits in everyday life. If you are not satisfied, contact us. We will refund your money and work to resolve the issue.

Going completely barefoot is recommended-but only with caution.

Especially in cold weather, you can quickly catch a cold. Of course, standing around for long periods with freezing feet on wet and cold surfaces is not ideal.

Additionally, when walking completely barefoot, you are more vulnerable to sharp objects that might be lying unnoticed on the ground.

Are you between two sizes? Then choose the larger shoe size.

If you have slightly wider feet, we recommend selecting one size up.

If the shoes still don't fit, your purchase is covered by our 30-day money-back guarantee.

Insoles can help you transition from standard shoes to minimalist shoes. If you make the switch too quickly without understanding what human feet are actually supposed to do, it can lead to problems.

They can also provide protection against the cold and are usually more flexible than traditional shoes with thick soles.

Our barefoot shoes come with a thin insole that can be removed if needed. Most customers wear the shoes with the insole at first and take it out after a while. We also sell additional insoles in our store in case you need a thicker one.

The term "barefoot shoe" refers to the fact that the shoe, with its wide shape and lightweight, flexible material, provides a walking experience similar to being barefoot.

Whether you wear the shoe with or without socks is a matter of personal preference.

Most of our customers wear barefoot shoes with socks.